Booking Terms and Conditions


The website of Bali Alentours owned and operated by PT. Asli Alam Bali Tours No. 551.21/2128/I/Disparda
Reservation

Enquiries and reservation for services should be made through Bali Alentours, PT.Asli Alam Bali Tours Operator base in Bali. Maximum details are required in order to fulfill reservation efficiently. Pleas provide us your arrival/departure dates, flight details, numbers of person
Confirmation:
We will send you a confirmation made by E-mail or facsimile when your reservation and itinerary is already confirmed, and another the documents supported your trip will be given upon your arrival, meeting services

Refund and Cancelation
  • No refund for deposit, as down payment has warranted allocated for reservation hotel, and transport. Cancellation made at the date of arrival will be charged 100% cancellation fee
  • In certain case, in the event of cancelation, we can offer , an asset, equal to the 70% of total amount, can be used to next time to your planning, or you can assign to a third party, and subject to available and changes prices.
  • If in the item of trip there is ticket flight internal Indonesia, the refund must be follow to airlines regulation and subject conditions of flight ticket.
Payment
  • Deposit 30 % must be received by transfer to our Bank Account in Indonesia in 04 days after you have received a confirmation by us , without received payment advance, the reservation will be canceled
  • Full payment 70% of total amount must be received 07 days before your arrival, or upon your arrival in Cash or by Credit Cards ( Visa or MasterCard)
  • If you prefer full payment before arrival, caused you do not want to bring cash it must be made a minimum 07 days before your arrival
Responsibility
  • All the activities Bali Alentours are not coverage by the insurance commerce, please be advised that we are not responsible for any loss or damage to personal equipment during your participation in any activities during your trip with Bali Alentours
  • We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of yours International and National Flights, for example some flight schedule may cancelled accused the activities of Volcano in some destination Indonesia will carry a damage failure to the trip vacation , civil disturbances, fire, floods, unusually severe weather, acts of God, acts of government, or the failure of any operational
  • Bali Alentours in his activities , does not own operate, also not an agent for any of the firms which will provide goods and services for the trip or for any option which may be available in relation with the trip including optional sightseeing, car rental, etc.
Accommodation

Hotel accommodation is subject to availability when reservation making, if the hotel mentioned in the itinerary unable to confirmed, we will used space at a similar hotel
Even if the similar hotel also not available, a supplement may be asked caused the category hotel is upgrade

Health and Fitness

All tour participants must possess physical or mental conditions good enough to fit for traveling. They must be responsible for their own health conditions. In the event that the tour participants have serious illnesses, they must provide valid health documents issued by a professional doctor to prove that they are fit for travel. We will not undertake any legal obligation in participant’s health conditions.
So Bali Alentours strongly recommends that all persons traveling obtain appropriate with individual insurance coverage

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